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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elizabeth Mitchell

Elizabeth Mitchell

June 22, 2026

5  out of  5
rating by Elizabeth Mitchell
"I highly recommend Nicole Cockerham!
From the moment I walked into her office I felt valued. She is very knowledgeable and explained everything until I felt comfortable with my decisions.
I had been with a major financial advisor for years and always felt rather uncomfortable.
Moving to Nicole is the best decision I’ve made with my finances.
Thank you, Nicole!"
We responded:
"Thank you, Elizabeth, for the 5 stars! It is so rewarding to hear that you felt valued from the moment you walked into our office. Our team works hard to ensure everyone feels comfortable and informed, so we appreciate you choosing our agency for your financial needs. "
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Doug Jennings

June 17, 2026

5  out of  5
rating by Doug Jennings
"Lisa is outstanding. Knowledgeable, detailed oriented and urgent."
We responded:
"Thank you for the 5-star review, Doug! We are pleased to hear that Lisa provided knowledgeable, detail-oriented, and responsive service for your homeowners insurance needs. We appreciate your kind words and are grateful for your support."
Profile photo of Michelle H

Michelle H

June 15, 2026

5  out of  5
rating by Michelle H
"Lisa was amazing! She explained everything fully for coverage and helped me make the best decisions for my family and home!"
We responded:
"Thank you for the fantastic 5 star review, Michelle! We are delighted to hear that Lisa took the time to explain your coverage options clearly and helped you make informed decisions for your family and home. "
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Casey Bially

June 15, 2026

5  out of  5
rating by Casey Bially
"Great team, great service!"
We responded:
"Thank you for the 5-star review, Casey! We appreciate your support and thank you for choosing our team."
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Shelia Swiger

June 15, 2026

5  out of  5
rating by Shelia Swiger
"Great service, excellent customer service and gets the job done!"
We responded:
"Thank you Shelia for taking the time to leave us this excellent review! We truly appreciate your business."
Profile photo of Nate Chambers

Nate Chambers

June 15, 2026

5  out of  5
rating by Nate Chambers
"Lisa was awesome and professional."
We responded:
"Thank you for the 5-star review, Nate! We are delighted that Lisa provided professional service and made your experience a positive one. ."
Profile photo of Helen Tatum

Helen Tatum

June 1, 2026

5  out of  5
rating by Helen Tatum
"Have been doing business with Nichole’s agency for several years. She and her staff have consistently provided top notch customer service."
We responded:
"Thank you for your kind words, Helen! We’re so glad to hear Nicole and the team have consistently provided you with top notch customer service over the years. We appreciate your continued trust in our agency and the opportunity to support your homeowners and vehicle insurance needs."
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Jesus Mendez

June 1, 2026

5  out of  5
rating by Jesus Mendez
"They have an Incredible staff that really knows how to help you and explain how everything works"
We responded:
"Thank you, Jesus, for your kind words about our team. We're happy to know that our staff helped you well and gave clear explanations. We really appreciate your feedback."
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Elfreda Sanniez

June 1, 2026

5  out of  5
rating by Elfreda Sanniez
"I have been using State Farms for my renters insurance. The company i was using for my auto insurance was too much so I decided to switch. The people here are great nice and helpful. I was surprised with the rate I got. Upon all that I was paying for my auto insurance with the former insurer, I didn't get what State Farms gave me. THANK YOU STATE FARMS. I love Nicole Cokerham, they are very patient and don't rush clients. They will take their time and guide you through all the process and options. They are very good."
We responded:
"Thank you so much for the 5-star review, Elfreda! We’re thrilled to hear you had a great experience—your support means everything to us. We hope to welcome you back again soon!"
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carolyn Yancey

May 29, 2026

5  out of  5
rating by carolyn Yancey
"Highly satisfied customer"
We responded:
"Carolyn, thank you so much for your support! We are delighted to know you are highly satisfied with your experience, and our team appreciates you taking the time to share your feedback!"
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Rahul Aggarwal

May 27, 2026

5  out of  5
rating by Rahul Aggarwal
"The service I got from crystal Thompson/Jennifer was above and beyond of what was expected. Not only she was prompt she got everything else done seamlessly. Thanks for all the great work."
We responded:
"Thank you so much Rahul for taking the time to leave us this great review and five star rating! My team and I truly appreciate your business."
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Tiara Manns

May 20, 2026

5  out of  5
rating by Tiara Manns
"Amazing experience!!!"
We responded:
"Thank you for taking the time to share your experience, Tiara. We love hearing from happy customers, and are here anytime you need us!"
Profile photo of jovan grooms

jovan grooms

May 13, 2026

5  out of  5
rating by jovan grooms
"Mrs. Cockerham made my experience with State Farm a memorable one. Her attention to what I needed was impeccable. Very attentive and knowledgeable. If I could give her six stars I would. Keep up the amazing work!!!"
We responded:
"Thank you, Jovan, for such an amazing review! We’re so glad our agency provided attentive, knowledgeable service and made your experience such a positive one. Everyone at Nicole Cockerham State Farm appreciates your kind words and your trust in us for your insurance needs in Burlington!"
Profile photo of Harold Dixon

Harold Dixon

May 13, 2026

5  out of  5
rating by Harold Dixon
"Very professionale. Very organized office. At the end of the process Nicole came in and introduced herself and thanked me."
We responded:
"Thank you, Harold, for your thoughtful review! We’re happy to hear you had a professional and organized experience with our office, and we’re glad Nicole had the opportunity to meet you and personally thank you as well. We appreciate your support and trust in our Burlington team!"
Profile photo of Kelly Deweese

Kelly Deweese

April 15, 2026

5  out of  5
rating by Kelly Deweese
"I talked with Lisa about homeowners Ins she was very polite and very much helpful. I am glad I chose this company. Thank You for all. your help."
We responded:
"Kelly, thank you so much for your kind feedback about Lisa! We're happy to have her on our team here in Burlington and are thrilled to hear about how she polite she is in her customer service and helped you get the right insurance coverage. We're happy you chose us too! "
Profile photo of Theresa Powell

Theresa Powell

April 1, 2026

5  out of  5
rating by Theresa Powell
"Super responsive and very friendly service."
We responded:
"Thank you, Theresa, for the great feedback!"
Profile photo of Theresa Powell

Theresa Powell

April 1, 2026

5  out of  5
rating by Theresa Powell
"Super responsive and very friendly service."
We responded:
"We appreciate your feedback and your 5-star rating. Thanks for taking the time to share your experience!"
Profile photo of FK Cabusao

FK Cabusao

March 22, 2026

5  out of  5
rating by FK Cabusao
"We have been with this agency for quite some time now, and on rare occasions that we file a claim we go straight online. However, we had some difficulties on our windshield claim and we called Nicole Cockerham's office for assistance. Massey immediately handled the the situation and took care of everything without a glitch. This insurance agency is truly exceptional."
We responded:
"We’re grateful to have earned your trust over the years, and it’s wonderful to hear that (even though you rarely need us) our team was able to step in and make your windshield claim process glitch-free. Thank you for taking the time to leave us a review!"
Profile photo of LaTara Beasley

LaTara Beasley

March 2, 2026

5  out of  5
rating by LaTara Beasley
"I absolutely love the atmosphere so nice and all the ladies give upmost amazing customer service."
We responded:
"Thank you for your kind feedback about our agency!"
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Ian Williams

March 2, 2026

5  out of  5
rating by Ian Williams
"Great customer service"
We responded:
"Ian, thanks for your feedback!"
Profile photo of Rowland Archer

Rowland Archer

March 2, 2026

5  out of  5
rating by Rowland Archer
"Friendly and helpful and saved me a boatload of money. Great to have a local office."
We responded:
"Thank you for your review!"
Profile photo of Leslie Weisman

Leslie Weisman

February 13, 2026

5  out of  5
rating by Leslie Weisman
"The Nicole Cockerham State Farm Team is a pleasure to work with. Nicole and her team consistently provide attentive, high-quality customer service, and it shows in the positive feedback I hear from their insureds time and again. They are responsive, knowledgeable, and genuinely care about supporting their clients. It’s clear they value strong relationships and take pride in the service they provide."
We responded:
"Leslie, our agency is grateful that you recognized our dedication to attentive, knowledgeable service and the care we aim to provide to every client."
Profile photo of Andy Durban

Andy Durban

February 11, 2026

5  out of  5
rating by Andy Durban
"I was being neglected by my prior agency, so I contacted Cockerham. What a difference! If I email Jennifer I will hear back within half an hour (or faster)"
We responded:
"Andy, thanks for sharing such great feedback about Jennifer on our team!"
Profile photo of Andrea Claire

Andrea Claire

February 9, 2026

5  out of  5
rating by Andrea Claire
"Lisa is always a joy to speak with and looking out for me !"
We responded:
"Andrea, thanks for your kind and thoughtful words about our agency. "
Profile photo of Robin Ranoo

Robin Ranoo

February 6, 2026

5  out of  5
rating by Robin Ranoo
"Always a pleasure working with this team, friendly and makes you feel like they know you. Helpful in every way"
We responded:
"We’re glad our team consistently makes you feel welcomed and supported, Robin! It’s wonderful to hear our friendly, helpful approach makes a positive difference every time you work with us."