State Farm® Insurance Agent Nicole Cockerham

"I can truly say that I have always had a positive experience each time I have interacted with any of the Staff at Nicole Cockerham State Farm. They helped me maintain a reasonable policy for my rental property throughout the duration of my ownership. I am looking forward to continuing my relationship with them for any of my future insurance needs. They rock!!!"

"EDIT! Nicole personally called me today and it reminded why I wanted a local agency in the first place, so many of the other companies you’d have no ability to get to actually talk to the named agent and speaking with her today was really valuable. She apologized for the prior communication I had with the agency and it really cemented the fact that I indeed went with the right insurance and agent! Avoid avoid avoid. I signed up for a policy with Tammy in June for a 6-month period, to review again in November, the policy was quoted incorrectly by Tammy and now (as I look to pay for the next cycle), my policy has gone up by 100$ all because Tammy did not put in the policy correctly. In my file it claimed I had agreed to do renters insurance and a second driver to lower the cost overall. This was NEVER a conversation in June, and I made sure to clearly ask over each section of the policy. On the phone when I called, she found every excuse including telling me to just find a cheaper policy, “be glad” I had gotten the first 6 months cheaper and refusing to apologize for HER mistake. She even admitted there was nowhere in the section that indicated I agreed to the two new clauses. This is not the first time I have had frustrating calls over my policy changing and increasing in prices and while I still recommend State farm, I highly encourage folks to use a different agency for the future."

"I had not been able to contact my auto insurance agent I wanted to ask questions about my policy and why it went up so much . Repeated phone calls and emails not returned. The main headquarters couldn’t answer for North Carolina related questions, they tried getting thru and could not either . So I decided to try to see if other insurance companies, preferably agent close by . Well I found State Farm close by . They gave me quotes for auto and renters Insurance that far and above better than my previous insurance coverage before it went up .Way better than what it would going they going to charge to. Nicole Cockerham Agency is place I found locally. The two agents I dealt with were Lauren Jones and Jennifer Matheny . They were the best. Help me change insurance coverage for auto and renters quickly and save me a lot money. Thank you all for being great to me and I am you that way to everyone."

"I needed a binder for homeowners insurance to give to my mortgage lender. I was on the way back from vacation so I called the agency from the road. Lauren Jones was super nice and understood my situation. She was very helpful and took my information over the phone and emailed me the binder within 20 minutes. I promptly sent it to my loan officer. Great experience as usual with this agency."

"We have been with this great team since I believe 2012. They always go above and beyond our expectations. This time adding the camper on our policy was no different. Tammy Compton Thomas worked with me over the weekend, (after 5pm in Friday) to get it set up as my wife purchased it late Friday evening. She followed up to let us know all was well. That kind of customer service is typical of their team. This team has set the bar high on customer service. Steven Grainger"